Service

Increase the availability of your production

A smooth-running production process is the basic prerequisite for the economic success of your company. If necessary, acting quickly is a must. For this reason, we provide you with our comprehensive service.

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Remote Support

We are using a modern ticket system that ensures that your call has
priority in case of an emergency. In most cases, we can assist you by phone in order to find a solution.
Our hotline experts can access almost all machines and systems and analyse the problem in detail with you.

You can reach our service hotline with expert support by calling the following numbers:

Tel. +49 (0)2683-309-180
Fax +49 (0)2683-309-222

(You can reach us Mon. – Thu.. 6:00 am – 5:00 pm, and Fri. 6:00 am – 4:00 pm)

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On-site-service

Our qualified service team has many years of experience in various production areas. After the installation and commissioning of your system, we support you during the start of the production. More and more of our customers are already using the after-sales service contract to preemptively keep their equipment available. Nevertheless, if you must “extinguish a burning issue”, we can be quickly on-site. Details on our individually created maintenance contracts can be obtained from your local sales representative.

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Spare-Parts

Our basic spare parts package ensures you to have the most important spare and wear parts directly on-site. Thus, if needed, you are able to replace the components immediately and continue with your production.

We deliver the original spare and wear parts for your machine. The required spare parts can be ordered easily and simply via our service hotline.

Tel. +49 (0)2683-309-280
Fax +49 (0)2683-309-222

(You can reach us Mon. – Thu.. 6:00 am – 5:00 pm, and Fri. 6:00 am – 4:00 pm)