Service

The basis of the success of your company of who we are.

Stürtz Machinery, Inc. provides comprehensive services. Our experts from telephone and remote support can solve the most problems by telephone or remote connection and will be there for you. Furthermore, we supply a local support and a comprehensive spare parts supply from our plant in Twinsburg, OH.

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Technical Support

Call us with your challenges today and allow us to supply you with a solution for tomorrow!

Our Technical Support Team is made up of a broad range of individuals, each a master in their own field of expertise, be that in mechanical design, fabrication and alignment, electrical control systems, or machine operational software. Combined, this small group has well over 100 years of fenestration industry experience. No problem is too big and no question is too challenging for this team.

Your Technical Support Team:

Tel. (330) 405-0444
Fax (330) 405-0445
E-Mail: service-usa@sturtz.com

(service hotline: Mo. – Fr., 7:00 am – 6:00 pm, eastern time)

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Machine Retrofit

If you need expert retrofit or upgrades to your existing Stürtz equipment, come to the source!

Our team of experienced engineers and technicians provide support on all our machines, regardless of age. Stürtz provides retrofit services to bring an older machine back into accepted tolerance levels or to retool an existing machine for new product offerings. We offer complete engineering design services, part manufacturing, software upgrades, machine rebuilds and major tooling conversions in-house at our Twinsburg, OH facility.

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Field Service & training

Stürtz offers on-site maintenance, equipment audits and annual service contracts to make sure your equipment remains in excellent running condition throughout its life.

When it is time for new equipment in your plant, or when new operators and maintenance personnel are brought on staff, getting your own workforce up to speed on operation and maintenance of your equipment is critical. Stürtz offers the finest training services in the industry. Our state-of-the-art training facility in Twinsburg, OH allows for hands-on and classroom training for advanced maintenance concepts.

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Software support

Our in-house software support team provides real time support for all of our machines.

All Stürtz equipment controlled by a PC is set up for connection to our customers’ internal networks. This provides us the ability to perform remote diagnostics, troubleshooting and provide software upgrades without waiting for a service call, by the engineers who write the software. The remote connection is controlled by the customer. Once enabled, our software support team can log in, observe, update and even operate the machine from our location to quickly diagnose and correct machine faults.

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spare parts support

The Stürtz phone support team includes mechanical, electrical and software experts to handle any problem you may face. Put our team to the test today!

Stürtz Machinery’s parts and service hotline is available from 7:00 AM to 6:00 PM eastern time Monday through Friday. Our expert technicians are on hand to answer questions and provide advice to keep your equipment running. After hours’ support is available via cell phone. Parts can usually be shipped out the same day if ordered by 4:00 PM easterm time. Orders placed after this can be shipped the next day in most cases

Sparte Parts Support:

Tel. (330) 405-0444
Fax (330) 405-0445
E-Mail: parts-usa@sturtz.com

(service hotline: Mo. – Fr., 7:00 am – 6:00 pm, eastern time)